At X LLC, each order is prepared specifically for the customer. Because our products are made to order, we offer a limited time window for order cancellations and changes.
1. Cancellation and Order Change Window
You may request to cancel or change your order within 4 hours of placing it.
Within this 4-hour window, you may request:
2. How to Request a Cancellation or Change
To request a cancellation or order change, please contact us as soon as possible through one of the following methods:
Please include the following information in your request:
3. After the 4-Hour Window
After the 4-hour window has passed, your order may already be in processing or production. At that stage, cancellations and order changes can no longer be guaranteed and may not be possible.
This includes, but is not limited to:
4. Shipping Address Responsibility
Customers are responsible for providing a complete and accurate shipping address at checkout.
X LLC is not responsible for delivery issues, delays, or failed deliveries caused by incorrect, incomplete, or undeliverable shipping information submitted by the customer.
If you notice an error in your shipping address, please contact us immediately within the 4-hour change window.
5. Returned or Undeliverable Packages
If a package is returned due to an incorrect or undeliverable address provided by the customer, we may offer reshipment once the customer confirms the correct address and pays any applicable reshipping cost.
6. Related Policies
This policy applies only to order cancellation and order changes before shipment. For information about returns, exchanges, and refunds after delivery, please review our Refund & Return Policy.
7. Contact Information
X LLC
Business Address:
Fulfillment Address:
Email: [email protected]
Phone:
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (MST)